Shipping policy

At Nomi Paws, we are committed to getting your order to you as safely and efficiently as possible.

We ship internationally to selected countries and regions.

We are pleased to offer free shipping on all eligible orders.

There are no additional shipping charges at checkout for eligible orders. Shipping availability may depend on the delivery destination and whether we currently ship to that location.

Please note that for international orders, any customs duties, import taxes, or other fees imposed by the destination country may be the customer's responsibility.

Our estimated shipping and delivery time is 7–14 business days after your order has been processed and shipped.

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, shipping carrier, customs processing, public holidays, weather, and other circumstances outside our control.

International Shipping

We offer international shipping to customers in a number of countries, including the United States, Canada, United Kingdom, Australia, New Zealand, and other selected destinations.

International delivery times may vary depending on the destination and shipping method selected at checkout.

Please ensure that you provide a complete and accurate delivery address when placing your order. Nomi Paws is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Nomi Paws does not control customs processes and cannot guarantee how long an order may be held by customs.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where tracking is available.

Please allow some time for tracking information to become active after your order has been dispatched.

Lost, Delayed or Damaged Orders

If your order is significantly delayed, appears to be lost in transit, is marked as delivered but you have not received it, or arrives damaged, please contact us at nomipaws@gmail.com as soon as possible.

For damaged orders, please provide photographs of the packaging and the damaged product where possible so that we can investigate the issue and assist you.

For orders that are lost in transit, we will work with the relevant shipping carrier or fulfilment provider to investigate the shipment and determine the appropriate solution.