Privacy Policy

Last updated: September 11, 2026

Nomi Paws Boutique ("Nomi Paws", "we", "us", or "our") operates this store and website, including related content, features, tools, products and services (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, use our Services, place an order, create an account, subscribe to our marketing communications, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Services and may include:

• Contact information, such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information, including products purchased, returned, exchanged or cancelled, order history and transaction details.
• Payment information, including payment method and transaction information. Payment information may be processed directly by our payment providers and may not be stored by Nomi Paws.
• Account information, such as your account details, preferences and settings.
• Communications, including information you provide when contacting us or communicating with our customer support team.
• Device and technical information, including your IP address, browser type, device type, operating system, network information and other identifiers.
• Usage information, including information about how you browse and interact with our website, products and Services.
• Marketing information, including your marketing preferences and information about whether you open or interact with our marketing communications.

How We Collect Personal Information

We may collect personal information:

• Directly from you, when you place an order, create an account, contact us, subscribe to marketing communications or otherwise provide information to us.
• Automatically, when you browse or interact with our website through cookies, pixels and similar technologies.
• From service providers and business partners, including Shopify, payment providers, fulfilment and shipping providers, analytics providers, advertising platforms and marketing service providers.
• From other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to:

• Process and fulfil your orders.
• Process payments and refunds.
• Arrange shipping and delivery.
• Provide customer support.
• Manage returns and exchanges.
• Maintain customer accounts.
• Remember preferences.
• Improve our website, products and Services.
• Personalise your shopping experience.
• Recommend products that may be relevant to you.

Marketing and Promotional Communications

Where permitted or required by applicable law, we may use your email address and other information to send marketing communications about Nomi Paws, including promotions, new products, special offers and other updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

We may continue to send necessary non-promotional communications, such as order confirmations, shipping updates, account-related messages and other transactional communications.

Advertising and Analytics

We use analytics and advertising technologies to understand how visitors use our website, measure the effectiveness of our marketing and advertising, and provide more relevant advertising.

These services may include:

• Google Analytics
• Google Ads
• Meta/Facebook advertising technologies
• TikTok advertising technologies
• Shopify analytics and related technologies

These services may use cookies, pixels and similar technologies to collect information about your interactions with our website and may use that information for analytics, measurement, advertising or remarketing purposes, subject to applicable law and your privacy choices.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

Security and Fraud Prevention

We may use personal information to:

• Protect the security of our website and Services.
• Detect and prevent fraud or other harmful activity.
• Authenticate accounts and transactions.
• Investigate suspicious or unlawful activity.
• Protect our customers, business and Services.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, regulations and legal obligations, respond to lawful requests from authorities, resolve disputes, enforce our policies and protect our legal rights.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags and similar technologies to operate our website, remember preferences, understand website usage, analyse performance and support advertising and marketing.

Some cookies are necessary for the website to function, while others may be used for analytics, personalisation or advertising.

Where required by applicable law, you will be given the opportunity to manage or refuse non-essential cookies through our cookie-consent tools.

You can also manage certain cookie preferences through your browser settings.

How We Share Personal Information

We may disclose personal information to trusted third parties where necessary to operate our business and provide our Services.

These may include:

• Shopify, which provides the ecommerce platform that hosts and supports our online store.
• Payment processors, which process payments and transactions.
• Fulfilment and shipping providers, which help us process and deliver orders.
• Email and marketing service providers, which help us send customer communications and marketing emails.
• Analytics providers, including Google Analytics.
• Advertising platforms, including Google Ads, Meta/Facebook and TikTok, where applicable.
• Technology and service providers, including hosting, security, customer-support and data-management providers.
• Professional advisers, where necessary.
• Government authorities or other parties, where required by law or necessary to protect our rights or comply with legal obligations.

We do not sell your personal information for money.

However, certain privacy laws may define the sharing of information for targeted advertising as a "sale" or "sharing" even when no money is exchanged. Where applicable, you may have the right to opt out of such activities.

Shopify

Our online store is powered by Shopify.

Shopify processes personal information in connection with providing its ecommerce platform and related services. Shopify may also process information through Shopify features, analytics, cookies and other technologies.

You can learn more about how Shopify handles personal information through the Shopify Consumer Privacy Policy and Shopify's privacy resources.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications or services.

These third parties operate independently from Nomi Paws and may have their own privacy policies and terms. We encourage you to review the privacy policies of any third-party services you use.

We are not responsible for the privacy practices, security or content of third-party websites or services that we do not control.

International Data Transfers

Because we operate an international online store and use service providers located in different countries, your personal information may be transferred to, stored or processed outside South Africa or the country in which you live.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

Children's Privacy

Our Services are intended for adults and are not directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Please do not send sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services.
• Complete transactions.
• Maintain business and financial records.
• Comply with legal and regulatory obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce our agreements and policies.

The length of time we retain information depends on the type of information and the reason it was collected.

Your Privacy Rights and Choices

Depending on where you live and the laws that apply to you, you may have rights relating to your personal information, including:

• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information in certain circumstances.
• Data portability: Request a copy of certain personal information in a usable format.
• Objection or restriction: Object to or request restriction of certain processing activities where applicable.
• Marketing opt-out: Unsubscribe from promotional communications at any time.
• Advertising and data-sharing opt-out: Where applicable, request that your personal information not be used or shared for targeted advertising or other activities covered by applicable opt-out rights.

These rights are subject to applicable legal limitations and exceptions.

To exercise your privacy rights, please contact us using the details provided below.

We may need to verify your identity before completing certain requests.

We will handle valid requests within the timeframe required by applicable law.

Marketing Preferences

If you receive promotional emails from us, you can unsubscribe at any time by clicking the unsubscribe link in the email.

Unsubscribing from marketing communications will not stop essential communications relating to your orders, transactions, account or other necessary Services.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can investigate and attempt to resolve your concern.

Depending on where you live, you may also have the right to lodge a complaint with the relevant data-protection or privacy authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the updated version on our website.

Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us:

Nomi Paws Boutique
20 Kathleen Street
Roodepoort, Gauteng, 1709
South Africa

Email: nomipaws@gmail.com